Privacy policy

Last updated 2026-09-29

Gratis (“the app”) is a Shopify app published by Zaah Holdings, Inc (“we”). It lets a merchant offer free gifts with purchase in their Shopify store. This policy explains what information the app collects, how it is used, and how it is deleted.

Information we store

When a merchant installs the app, we store:

• The store’s domain and the access token Shopify issues to the app, so the app can act on the store’s behalf. The app uses store-level (offline) access only; it does not store the names or email addresses of the merchant’s staff.
• The offers the merchant creates: the products, collections and gifts each offer uses (by their Shopify IDs and titles), its conditions, dates and discount value, and the wording and images the merchant chooses to show shoppers.
• The merchant’s display settings: colours, fonts, layouts and similar choices for how gifts appear in the store.
• A count of gift orders, for billing: for each order that contained one of the app’s gifts, its Shopify order ID and the date it was placed. Plans are priced by gift orders per month, and this is how they are counted. Nothing else about the order is kept.
• The store’s plan, as reported by Shopify, which handles all billing. We never see or store payment details.

We do not store any information about the store’s customers.

Information we access but do not store

• Orders. When an order is placed, the app checks whether it contains one of its gifts and, if so, adds the tag “Gratis” to the order so the merchant can find it. The app’s dashboard also reads recent orders to show totals for orders that contained a gift. Apart from the order ID and date counted for billing (above), order details, including any customer information in them, are read for these purposes only and are not saved.
• Products, collections and the store’s theme, to show the merchant’s own catalogue in the app and to check that the app’s storefront feature is switched on.

In the storefront

The app shows gift offers to shoppers and adds an earned gift to their cart. A gift line carries a hidden note identifying which offer it came from; it contains no personal information. The app sets no cookies and does no tracking. It keeps small interface preferences (for example, that a shopper closed a message) in the browser’s session storage, which the browser clears when the tab is closed.

How the information is used

Only to provide the app’s features to the merchant who installed it. We do not sell or share it, and we do not use it for advertising.

Where it is kept

The app runs on Google Cloud in the United States. Information is held in a private database that only the app can reach, and travels over encrypted connections.

Deletion

• When a merchant uninstalls the app, its access token is deleted immediately, and the discounts the app created are removed from the store by Shopify.
• 48 hours after uninstalling, Shopify asks the app to erase the store’s data, and every offer, setting and gift-order count is deleted. (A merchant who reinstalls within those 48 hours gets their offers back.)
• Because the app stores no customer information, customer data requests and erasure requests forwarded by Shopify have nothing to return or delete.

Contact

Questions about this policy or your data: admin@zaah.com.